PawIdols Refund & Return Policy
At PawIdols, we want you to love your purchase. If you're not completely satisfied, we offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition
- Still in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at [support@pawidols.com]. Once your return is approved, we’ll provide a return shipping label and instructions on where to send your package. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized products
- Gift cards
- Sale items
- Hazardous materials, flammable liquids, or gases
If you have any questions about whether your item is eligible for a return, feel free to reach out.
Exchanges
If you need a different item, the quickest solution is to return your original item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [support@pawidols.com].
If you have any questions or concerns about returns or refunds, we're here to help!
Donations:
PawIdols Supports Pets in Need
At PawIdols, giving back is at the heart of what we do. With every order, we provide food for hungry cats and dogs, help cover medical expenses for pets in need, and contribute to animal welfare initiatives wherever possible.
Your purchase plays a direct role in making these donations happen and improving the lives of countless pets.
Know a shelter or pet that could use our support?
Contact us and let us know.